Meet The RCI Team

The RCI Custom Support Team

Leadership Team

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Gary Saur

Vice President of Operations

Gary is the longest tenured employee at RCI Custom, going back over 40 years to 1977. His history within the company starts when he graduated high school, and has included tasks such as drafting, metal shop work, wood shop work , electronic assembly, and rack fab assembly and testing. Truly a guy that has done…Read More

Gary is the longest tenured employee at RCI Custom, going back over 40 years to 1977. His history within the company starts when he graduated high school, and has included tasks such as drafting, metal shop work, wood shop work , electronic assembly, and rack fab assembly and testing. Truly a guy that has done everything. Gary is responsible for all shop operations and shipping with RCI, and is a member of the company’s executive team.

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Steve Nash

General Manager

Steve comes to RCI after having spent 25 years working in his family floor covering business. While he wore many hats during those years, he primarily spent his time in office operations. Steve enjoys bringing his many years of experience to RCI to help the company run as smooth as possible.

Steve comes to RCI after having spent 25 years working in his family floor covering business. While he wore many hats during those years, he primarily spent his time in office operations. Steve enjoys bringing his many years of experience to RCI to help the company run as smooth as possible.

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Tony Plaia

Customer Service and Estimations Manager

Tony comes from a long career in Audio and Video Broadcast including Live and Post Production. Tony joined the RCI Team in 2018, and leads our customer service group, overseeing estimations and customer relations.

Tony comes from a long career in Audio and Video Broadcast including Live and Post Production. Tony joined the RCI Team in 2018, and leads our customer service group, overseeing estimations and customer relations.

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Doug Macuch

President and CEO

Founded RCI Custom Products in 1991 while working for systems integrator RCI Systems, Inc. Developed the business of selling installation ready custom AV wall plates, rack panels, and signal distribution developed by RCI Systems, Inc.. Developed industry first online Panel Design and Purchase application, PanelBuilder in 1999. Assumed ownership of RCI Custom in 2006.

Founded RCI Custom Products in 1991 while working for systems integrator RCI Systems, Inc. Developed the business of selling installation ready custom AV wall plates, rack panels, and signal distribution developed by RCI Systems, Inc.. Developed industry first online Panel Design and Purchase application, PanelBuilder in 1999. Assumed ownership of RCI Custom in 2006.

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Customer Service Team

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Bill Judd

Estimations CSR - Technical Specialist
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Martin Melin

Estimations CSR - CAD Technician
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Kris Macuch

Administrative Support
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Tracy Mitchell

Customer Support/ Order Entry Specialist
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Shawn Larsen

Customer Support/ Order Entry Specialist
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Production Team

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Mike

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Chris

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Rob

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Bill

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Stephen

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Kaydynn

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Ryan

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John

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Colton

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Evan

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